Caring for your new plants requires attention to detail and a few essential steps. From proper soil preparation to cautious watering and root treatment, nurturing your plants through their initial period is crucial for their long-term health. For more in-depth guidance and a wealth of valuable plant care tips, please visit our dedicated page at Botanical Zone Plant Care Tips. There, you'll find a resource to help you.

We're shipping on Mondays to Thursdays. We ship all over the United States except Alaska. At this time, we do not ship to international destinations. 

Our order processing and fulfillment time is usually between 2 to 3 business days. Botanical Zone is not liable/responsible for any losses, delays, extreme weather conditions or/and damages caused by the shipping carrier.  

If your local temperature is under 0°C (32 °F). Please do not buy it for now, since the plants might freeze during shipping. 

If needed in the colder months, customers MUST purchase their own heat packs from our store. 

When damage happens as a result of cold weather, especially when a heat pack is not purchased, we will not be held liable. We suggest our customers verify the weather forecast before placing an order.

Shipping rates are based on USPS Mailing pricing.

💡Please check your shipping address again carefully before submitting your order to avoid delays and additional shipping charges.

Not responsible for Carrier delay, lost and damage package. 

We are an established seller. We will pack all of our plants bare roots with the best way we can to minimize the shipping damages and stresses. 

You can track your order by logging into your Shopitfy account and going to the "Order History" section. There, you will find information about the status and tracking number of your order.

🚫CANCELLATION/ RETURNS POLICY🚫

All SALES are Final. NO REFUND, NO RETURN, NO EXCHANGE, but if you have any questions or concerns about your order, please contact us with video & photos within 12 hours of delivery.

Cancellations - please contact us within 3 hours after placing your order.

We deal with problems on a case-by-case basis.

💌Our primary goal is to make you happy. If you are not satisfied, please do not leave a negative review. Contact us to find a solution. 💌